Refund Policy

Scope: This refund policy applies to all transactions made on Texta.info, including but not limited to deposits, withdrawals, and any other monetary transactions related to playing LUDO on our platform.

Failed Transactions: If you encounter a failed transaction while making a deposit or withdrawal on Texta.info, rest assured that your money is safe. We guarantee a refund of the full amount within 48 hours from the time of the failed transaction.

Refund Process: To initiate a refund for a failed transaction, please contact our customer support team via email at info@Texta.info or call us at +91 8594991001. Provide details such as your username, transaction ID, and a brief description of the issue. Our dedicated team will investigate the matter promptly and process your refund accordingly.

Conditions for Refund:

• Refunds will only be issued for transactions that have failed due to technical errors or system issues on our end.
• Refund requests must be made within 7 days from the date of the failed transaction.
• Refunds will be credited back to the original payment method used for the transaction.

Company Information:

• Company Name: TEXTAGRAM TECHNOLOGIES PRIVATE LIMITED
• Website: Texta.info
• Email: info@Texta.info
• Phone: +91 8594991001
• Address: 5th floor, unit no-500, ITL Twin Tower, Plot no. B-9, NSP Pitampura, New Delhi, North West Delhi, Delhi, 110034

Note: This refund policy is subject to change at the discretion of TEXTAGRAM TECHNOLOGIES PRIVATE LIMITED. Any updates or modifications to the policy will be communicated through our website and other relevant channels.